Dizzy enjoying the afternoon sun. Moose Jaw, Saskatchewan.

Contact Us

We’re passionate Pet Lovers ourselves and would love to answer any questions or concerns you might have about ACANA. Get in touch with our Customer Care team as listed below.


Review our FAQ page for comprehensive answers to Pet Lovers most frequently asked questions.


Call us

Toll free within North America

Monday – Friday: 7:30 a.m. – 4 p.m. MST

Contact ACANA Customer Care

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Call ACANA Customer Service

ACANA Customer Service can be reached Monday - Friday 7:00 a.m. - 5:00 p.m. and Saturday 8:00 a.m. - 5:00 p.m. MST (UTC -6)

Toll Free (within North America) - 1-877-939-0006

We look forward to speaking with you and love receiving feedback from our customers!

Thank you for your submission

Thank you for contacting Customer Care at Champion Petfoods. Due to PetSmart’s recent acquisition of Chewy.com, Pet Lovers are connecting with us more than normal and we are experiencing a higher volume of emails.

Your questions and feedback are important to us. We are committed to responding to your email within 4 business days.

In the meantime, our FAQ sections on our website contain comprehensive answers to many questions. If you are a Chewy.com customer and need to find food for your dog or cat, our Where to Buy pages can help you find ACANA in store and online.

Thank you for your patience. We look forward to connecting with you shortly.